Rock Candy Controller Driver Not Working

If the controller does not work immediately upon connecting to a PC, then you may need to update the official Microsoft drivers in your PC through Windows.

• Feb 7, 2013 - Rock Candy Xbox 360 Controller NOt working. It as a Rock Candy Control but it cannot find drivers for the device and not able to use it.
• Long story short my new RC controller is not working, It detects it on my. Uninstalled & Reinstalled the XBOX DRIVERS on the official.
• More about rock candy ps3 wireless controller. Let the automatic installation find a driver for you. I can confirm that the following rock candy controllers work under windows 7 Xbox 360.

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Comments

commented Jun 25, 2016

I installed the latest release package, there's some activity in the 'controller test' panel : when plugged a device is found : 'Xbox One Wired Controller (Wired)', but no reaction when the buttons are pushed. OSX El Capitan 10.11.14 My controller is 'Rock Candy Wired Controller for Xbox One' prod id : 0x0346 vendor id : 0x0e6f version : 4.02 It's strange because I think I already saw the same issue (same prod id) and it was corrected

added a commit that referenced this issue Jun 25, 2016

commented Jun 25, 2016

Well you would think that with 3 existing listings for that controller we would have covered all of the outrageous PID and VID combinations they have come up with, but no! This is a new one! There is an existing listing for Product ID 0x0347 with the same VID, but this is a new PID! Here's a build for you: https://drive.google.com/file/d/0B5PLCKoMd4zGY082aXdwOWdVeDg/view?usp=sharing

commented Jun 25, 2016

Sorry, nothing changed with this build, uninstalled the last one and tried it. Same results.

commented Jun 25, 2016

Hmmmm. That is definitely curious. Because that device is now definitely listed in the Info.plist. Additionally, you can also see the VID and PID in OS X, so you are using a data cable instead of a charge cable. It could be that this is an issue with the Xbox One packet initialization sequence sent to the controller, but in that case the Preference Pane would think that the controller was connected, but the controller wouldn't be functional. Do you see anything like that or does it appear that the controller is not responding at all?

commented Jun 25, 2016

The cable is the one sold with the controller, didn't try with another one. the Preference Pane would think that the controller was connected, but the controller wouldn't be functional. How can I check the first part, maybe I don't understand ? I can launch the 'xbox 360 controllers' from the preference pane, but the controller doesn't react at all. But when I unplug / plug, it changes from 'no device' to 'Xbox One Wired Controller (Wired)'. Tried a mapping, nothing. Tried Enjoyable, it has a 'Xbox One Wired Controller' but no reaction here too. Thanks for the quick answers

commented Jun 25, 2016

Ah ha! So thats exactly what I wanted to know. It seems like an init packet issue! Its a real shame the Xbox logo doesn't turn on on Rock Candy controllers like the official one. That makes them a real pain in the butt to debug, but it shouldn't be too much of a problem. I believe there is a light directly above the Xbox button. I'm not very familiar with what exactly the purpose of that light is. Is that light on whenever it is plugged in as a sort of 'charge' indicator, or does it only illuminate after the controller has paired? If you don't know, then just let me know if the light is on at all. In order to solve a packet issue, you'll unfortunately need a Windows PC to sniff the packets for me. Do you have a PC running Windows around?

commented Jun 25, 2016

I think that there should be a light, but nothing lights up, I don't even see a blink when I plug it. I have a windows PC around, what do you want me to test ? Let me know and I'll try later.

commented Jun 25, 2016

Here is the process I've documented for sniffing packets using a Windows PC. Let me know if you have any questions. https://franticrain.github.io/sniffing/index.html

commented Jun 25, 2016

Here's the file : https://drive.google.com/file/d/0BzSAKrOZ66uHMlFrc05iRm9kTzQ/view?usp=sharing

commented Jun 25, 2016

Oh yes, I'm sorry. I always forget. You need a slightly different version of these instructions. Please plug your controller in, find the port, disconnect the controller, start sniffing and then plug in the controller. Let it run for a couple seconds and then cancel out. I always forget that those instructions aren't for init packets, I really should change them.

commented Jun 25, 2016

Hope this one is better ;) https://drive.google.com/file/d/0BzSAKrOZ66uHRkdfYjhmWUVfSjA/view?usp=sharing

commented Jun 25, 2016

Yup! That's exactly what I needed. Give me some time to look over it and see what the problem is, and then I'll get back to you.

commented Jun 25, 2016

Give this a shot and let me know if it works. It looks like there may be some sort of specific call and response happening that I need to work on, but this version of the driver should be hard coded for your controller, at least. https://drive.google.com/file/d/0B5PLCKoMd4zGaGNxcGNwVTA0SGM/view?usp=sharing

commented Jun 25, 2016

Still doing nothing... When I plugged it on the PC I could see where was the light... No light at all confirmed on osx. Thank you for your help, I don't know if this is can be fixed...

commented Jun 25, 2016

I definitely don't want to give up. This sniff has a bunch of 0x01 and 0x06 packets being sent to your controller which I don't remember viewing in older sniffs. I'll give this one some more time to see if I can suss anything out. Because if this is a problem with your 3rd party controller, its probably going to be a problem with ALL 3rd party controllers.

commented Jun 25, 2016

I'll keep an eye on this thread, thx for the work

commented Jun 25, 2016

So my best guess is that 3rd party support has actually been broken since I fixed #257. I even noted in that issue that 3rd party support might have been broken. I've put together a build using the old init packets that should work for you. Once again, this isn't a permanent solution but it should get you working. Hopefully. Fingers crossed. https://drive.google.com/file/d/0B5PLCKoMd4zGNS1RS0hMcmhUVjg/view?usp=sharing

commented Jun 26, 2016

Nope, still nothing... :(

commented Jun 26, 2016

Well, I'm just going to have to start giving you builds that are going to give me information about what the driver is doing on your system. This new build should print some stuff out to Console.app. You can find it in Applications/Utilities. Specifically you should see DEBUG - NO CHAT, DEBUG - SENDING XONE INIT, and DEBUG - SENT XONE INIT. You may also see something that begins with start -. Please tell me what you see in the console after you install this driver. https://drive.google.com/file/d/0B5PLCKoMd4zGREg2TkFpVGdhYUk/view?usp=sharing

commented Jun 27, 2016

Xbox Controller Not Working

OK, here's the console log (tested on 2 usb ports, same result on both) : 27/06/2016 12:18:16,000 kernel[0]: Unknown device release 402 27/06/2016 12:18:16,000 kernel[0]: start - unable to find chatpad interface 27/06/2016 12:18:16,000 kernel[0]: DEBUG - NO CHAT 27/06/2016 12:18:16,000 kernel[0]: DEBUG - SENDING XONE INIT 27/06/2016 12:18:16,000 kernel[0]: DEBUG - SENT XONE INIT 27/06/2016 12:18:16,000 kernel[0]: Unknown escape 128

referenced this issue Jul 7, 2016

Closed

With latest update controller keeps connecting/will vibrate, then turn off, and then connect again. #306

commented Jul 7, 2016

I've been working on this for a while now, but I think this may be the most promising set of init packets yet. Give this a shot: https://drive.google.com/file/d/0B5PLCKoMd4zGSnNRVUV5V3AwTVk/view?usp=sharing

commented Jul 7, 2016

And here's a second one to try if that first one doesn't work. If it does work, then ignore this one! https://drive.google.com/file/d/0B5PLCKoMd4zGTlAzeWZQUlFWOTA/view?usp=sharing

referenced this issue Jul 26, 2016

Closed

Rock Candy wired 360 (0x011f, 0x0e6f) interferes with USB operation, 'A' button won't work #327

commented Aug 17, 2016

Here is another driver to test, but this has been inactive for over a month. https://drive.google.com/file/d/0B5PLCKoMd4zGa1pGcF9PaElLcXc/view?usp=sharing

commented Aug 26, 2016

I'm having the exact same issue. I tried the last 3 drivers but none of them worked.

commented Aug 26, 2016

Could you please confirm your product and vendor IDs for me and test this build as well? https://drive.google.com/file/d/0B5PLCKoMd4zGMXB6X0w1UzhuOUk/view?usp=sharing

commented Aug 26, 2016

yeah the PID is 0x0346 and the VID is 0x0e6f

commented Aug 26, 2016

Just rebooted and tried that build. Now the controller isn't even being recognized; 'no devices found', tried in a couple USB ports and wiggled the cord around.

commented Aug 26, 2016

oh. disabled the driver and reenabled it and it's recognizing the controller now, but still not working/initializing.

commented Aug 26, 2016

One last different driver for good measure: https://drive.google.com/file/d/0B5PLCKoMd4zGbU5NeWRreXFXeW8/view?usp=sharing

commented Aug 26, 2016

No dice. It's recognizing the controller but it's not working. I don't know if this makes a difference, but it has an extra button on the controller to control the audio.

commented Aug 26, 2016

Does the controller light up in any way when it is properly connected to an Xbox, Windows PC or Linux machine (running xpad)? Because I'm pretty sure this is just an initialization thing, but I have been working on this with a different PDP controller. The other PDP controller works in very specific cases, and I can't reproduce it with your controller. I've exhausted pretty much everything I can do on my end, and I still can't get these things to initialize. But if you look at something like xpad, it doesn't do anything special, it just queues up a write and these third party controllers work. I don't get why these don't.

commented Aug 26, 2016

Rock Candy Controller Driver Download

There are no lights that I can see other than an LED in the audio button, but that won't light up. Unfortunately I don't even have an xbox one to test it on. I went out today and picked this one up because I'm planning on getting a One in the near future and didn't want to spend $60 on a legit XOne controller since I'll get it when I get the console.

commented Aug 26, 2016

I've exhausted pretty much every idea at this point. Here's one to make sure that it isn't just a weird timing issue. If your computer freezes up for about three second when you plug in the controller, that is intentional. https://drive.google.com/file/d/0B5PLCKoMd4zGZGkzc2huQWJoM2M/view?usp=sharing

commented Aug 26, 2016

No worries man, thanks for trying. That build didn't work either

commented Aug 27, 2016

I'm actually in the middle of talking to Apple about this issue right now, so I want to check some stuff with you since you are having a slightly different experience than what I'm seeing from #333. What version of OS X are you running right now?

commented Aug 27, 2016

ok cool. I'm running 10.11.6 El Capitan on a mid-2009 macbook pro

commented Aug 27, 2016

Okay, thats good. Is there any easy way for you to test with OS X 10.10 at all? If there isn't, don't worry about it. They'd just like to know if its specific to 10.11 because of some backend USB stuff that happened with that release.

commented Aug 27, 2016

No sorry, I can't right now. I do have access to 10.10 on another computer but it's at my office

commented Aug 27, 2016

It doesn't have to be at this very moment. If you get a chance at some point in the near future, I'd really appreciate it.

commented Aug 27, 2016

yeah no problem, I'll give it a shot in the next couple days.

commented Aug 28, 2016

Ok! So I just got to try it on a late 2011 macbook pro running OSX 10.10.5 and the original build works before you modified it for these issues. (the 0.16.3 one on the github release list)

commented Aug 28, 2016

That is OUTSTANDING news. That means that I'm not actually insane, and this isn't my fault! I'll keep working with Apple to get this working on 10.11.

commented Aug 28, 2016

Yeah I was really happy to see those buttons highlight in the settings! Excellent, thanks man

commented Sep 23, 2016

Hey FranticRain, any chance you've been able to work something out with Apple to fix this issue? Thanks!

commented Sep 24, 2016

Unfortunately, they refuse to do anything unless someone wants to send in their controller to Apple.

This was referenced Nov 21, 2016

Closed

Closed

referenced this issue Apr 17, 2017

Closed

Rock Candy XBOX ONE #444

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Hello Alec,

You may try to uninstall and reinstall and reinstall the Microsoft Common Controller and see if that helps.

Rock Candy Controller Driver Not Working On Computer

To uninstall a device :

1. Open Device Manager.

2. Double-click the type of device that you want to uninstall.

3. Right-click the specific device you want, and then click Uninstall. You can also double-click the device, and then on the Driver tab, click Uninstall.

4. In the Confirm Device Removal page, select Delete the driver software for this device if you also want to remove the device driver package from the driver store. .

   The Delete the driver software for this device option removes the package from the driver store.

5. Click OK to complete the uninstall process.

6. When the uninstall process is complete, unplug the device from the computer.

7. If you are prompted to restart the computer, the removal is not completed and the device might continue to function until the computer is restarted.

8. Plug in the device and then restart the computer. The device will be detected and reinstalled after Windows restarts. Follow any instructions on-screen to complete installation.

Xbox One Controller Not Working

Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead.

Rock Candy Controller

Thank you